Terms of Service

These terms govern use of Folke, an SMS campaign platform operated from Sweden ("Folke", "we", "us"). By creating an account or using the service you agree to these terms on behalf of yourself and, where applicable, the organisation you represent (the "customer"). Contact: [email protected].

1. The service

Folke lets you build and send SMS broadcast campaigns to your own recipients, including through connected AI assistants (MCP). We may improve or change the service over time; we will not materially reduce its core functionality during a paid term without notice.

2. Accounts

You are responsible for your account, for keeping credentials confidential, and for everyone who uses the service under your organisation. Tell us promptly at [email protected] if you suspect unauthorised access.

3. Your data and messaging responsibilities

You (the customer) own the recipient data you upload and are the data controller for it; we process it on your behalf as described in our Privacy Policy and data processing agreement. You must:

• have a valid legal basis and, where required, prior consent for every recipient you message;
• comply with the GDPR, the Swedish Marketing Act (marknadsföringslagen), and the messaging laws of every country you send to;
• honour opt-outs — STOP replies always take effect in Folke and must not be circumvented;
• not send unlawful, deceptive, or harmful content, and not use the service for spam.

We may suspend sending that we reasonably believe breaches this section, and will notify you when we do.

4. Fees

Paid plans and message fees are set out in your order or plan. Fees are invoiced as agreed and are non-refundable except where required by law. We may change pricing with at least 30 days' notice, taking effect at your next renewal.

5. Intellectual property

We own the service and its software. You own your data and content. You grant us the licence needed to operate the service for you, nothing more.

6. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is provided via [email protected].

7. Liability

Neither party excludes liability that cannot be excluded under law. Otherwise, we are not liable for indirect damages (such as lost profits or lost data caused by your own use), and our total liability under these terms is limited to the fees you paid in the 12 months before the claim. You remain fully responsible for the lawfulness of your own messaging.

8. Term and termination

Either party may terminate as set out in the applicable order, or with 30 days' notice for month-to-month use. We may terminate or suspend immediately on material breach of section 3. On termination we delete your data per the retention terms in the Privacy Policy; you may export your data before deletion.

9. Changes to these terms

We may update these terms; material changes will be notified at least 30 days in advance. Continued use after the effective date constitutes acceptance.

10. Governing law

These terms are governed by Swedish law. Disputes are resolved by Swedish courts, with Stockholm District Court as first instance, unless mandatory law provides otherwise.